Shipping& Returns

Shipping & Returns

Modify or Cancel Your Order

You may request to cancel your order within 24 hours of purchase. To cancel, please email amymedinaphotography@gmail.com with the subject line "CANCEL MY ORDER." Include your ORDER NUMBER and FULL NAME. If 24 hours have passed, your order will be in production and cannot be modified or canceled.

Shipping Times

Our USA production facilities enable worldwide, fast, and trusted shipping at affordable rates. Shipping rates depend on location, size, and quantity. The estimated shipping cost is viewable in your shopping cart, with the final total calculated at checkout.

All products are made to order, and standard shipping times vary based on location and method selected, with most orders delivered within 5-14 business days. Expedited shipping options are available for faster delivery. If you have specific delivery requirements, please contact us before placing your order.

Track Your Order

Upon shipment, you'll receive a confirmation email with tracking information and order status. Allow up to seven (7) business days to receive your tracking link.

Damaged Art

If your product arrives damaged, follow these steps for a free replacement:

Take photos of the damaged product, packaging, and shipping materials.
Email photos to amymedinaphotography@gmail.com with your ORDER NUMBER, FULL NAME, and a brief description.
Within 72 hours, we'll confirm your replacement. If damage is confirmed, no need to return the item. Your refund or replacement will be processed within 14 business days.

Print Measurements

Framed prints are measured at the frame (width x height) with a 2-inch white matte border. Rolled prints (no frame) are measured at the photo (width x height) without a matte border.

Return and Refund Policy

As every piece is made to order, we do not accept refunds, returns, or exchanges. Changes or cancellations can be made within 24 hours of placing the order. For damaged items, email photos within 72 hours, and we'll review on a case-by-case basis.

Shipping

USA: Free shipping on all orders.
International: Standard rates are calculated in the shopping cart; final costs at checkout.

Shipping Times

All products are made to order, with standard processing times of 5-7 business days. Standard shipping times depend on location and selected method. Contact us before ordering for specific delivery needs.

Earth Friendly

AS NATURE PHOTOGRAPHERS- we all have an increasing responsibility to be good stewards of the places we visit, photograph and share with the public. As photography continues to increase in popularity due to social media damage to special wild places accumulates. Efforts must be taken to reverse these negative impacts through education and sharing tangible steps to reduce our collective impact.

I’m a proud member of Nature First: The Alliance for Responsible Nature Photography and I’m dedicated to following the Nature First Principles:

Prioritize the well-being of nature over photography.
Educate yourself about the places you photograph.
Reflect on the possible impact of your actions.
Use discretion if sharing locations.
Know and follow rules and regulations.
Always follow Leave No Trace principles and strive to leave places better than you found them.
Actively promote and educate others about these principles.

Amy Medina Photography_Nature First_edit